Frequently Asked Questions

What should I do after a flood or water leak?

The first thing you should do is contact remediation experts like PCIG Restoration. You do not want to delay, since mold begins to form after twelve hours. The longer water sits, the more opportunity it has to wreak havoc on wood, walls and carpet. You will also want to contact your insurance company to begin the claim process, avoid the affected area whenever possible. If there is standing water in an area with electrical appliances, do not enter the room under any circumstances.

What are some common effects of water damage?

Excess water in your home has the potential to create a variety of unwanted secondary effects. Property can be ruined or its value decreased, the structure of the home compromised, and water damage remediation services can cost thousands of dollars. Paint and wallpaper can chip, carpets can be destroyed and wood floors can rot. Mold can grow from untreated excess water and pose a serious threat to your health and the health of your family.

What are some side effects of mold?

Mold and mildew can cause many problems, both to your family’s health and to your home. It can destroy furniture, drywall and wood. It can offer a place where unwanted bacteria, mites, rodents and roaches can live. Health-wise, mold has been known to be carcinogenic, and can cause flu-like symptoms such as diarrhea and infections, and stuffy noses

What does the water damage restoration process involve?

We will first inspect the area and attempt to stop the water source from creating additional damage. We will then use our water extraction machinery to remove any standing or access water from the site. Once the water is gone, we start the drying process with dehumidifiers and heavy fans. When the area is dry to our satisfaction, we test the air to make sure the problem is resolved and the moisture and any mold spores have been removed.

Will insurance cover the water damage to my property?

Whether or not the insurance company will cover the damage depends on the source of the damage, (i.e. whether it was a natural disaster like a flood, or if it was caused by a burst pipe.) The insurance company will also want to make sure that you took the necessary precautions to try and prevent the situation.

We deal with insurance companies on a daily basis, and can help you submit your claim properly and effectively the first time around.

How can I prevent water damage?

Proper maintenance and care of your appliances can help ensure they don’t cause a water issue. If you have a septic tank, monthly inspections can allow you to notice if anything looks amiss. You can also teach everyone who lives in your home where the water supply cut off valve is so they can turn it off in the event of an emergency.

Keep an eye on your water bill; a sudden increase one month may indicate a leaky pipe or other problem. Also, if you notice any foul odors or black spots (mold) on the walls, contact us immediately.

What are the different types of fire damage?

Each home and business contain different materials that burn and create their own cleaning and restoring challenges. There are four main categories of fire damage and smoke damage sources.

Natural substance smoke residue – Natural items that burn can be paper, wood, and other items containing those substances. The color of these residues are usually black and gray. These smoke residues can be cleaned using a vacuum and dry sponge. Not removing these particles can lead to unsolved odor issues. There are solutions to the smoke particle residue removal such as ozone and other processes which professional fire damage restoration contractors and fire damage restoration cleaning companies have.

Protein substance smoke residue – Chicken, beef, and other proteins when burned make a greasy mess all over. Cleaning these residues takes training and understanding of protein burn cleaning.

Synthetic substance smoke residue – To put in simply, any type of plastic or derivative of plastic when burned becomes very smeary to the touch. Again cleaning these types of fire damage residues are complicated and needs specialized training to do correctly.

Oil burner malfunction residue – Otherwise known as a “puff back,” this residue is caused simply by a oil burner misfiring and then shooting burnt oil residue through the heating system, and then distributing the residue through the house.

How can we safely inspect our house after fire damage?

Although you may have some technical and practical experience, legally only a licensed inspector (structural engineer, industrial hygienist, etc.) can determine the safety of any dwelling.

We had a severe fire loss in our home, with a lot of water used to put the fire out. What should we do now?

It’s always best to hire an professional restoration company. But while you are waiting for help to arrive, here are some tips to get started:

  • Don’t throw away anything. The insurance company has experts that can determine the most burnt item and pay you the value. Even disgusting looking boxes have some monetary value.
  • Remove as much smoke from the home as possible by using carpet or fire fans from your local supplier (Call us at PCIG Restoration for recommendations).
  • Extract as much water as possible from everywhere possible.
  • Remove wet carpet over wooden floors to prevent wood floors from buckling.
  • Apply Vaseline on all metal objects to prevent corrosion.
  • Don’t start cleaning walls unless you have been given correct instructions on how to. Doing it incorrectly will create more damage.
  • Get scraps of hardwood and put them under all objects on the floor. This will help prevent some mold growth and permanent staining.
  • Find commercial dehumidifiers and place at least one every room in the house. This will help start removing moisture from the home and prevent mold growth. You will need additional equipment, but at least this is a start.

The Fire Department recommended that we board up our home (or business). Is that something that you can do?

Yes, we can. PCIG Restoration is available 7 days a week and can provide trained board up crews to make sure that your home or business is secure.

What are the best ways to secure my property after fire-related damage?

In most cases a professional board up company should be used who has years of experience. Although a handyman might state that he/she can do it, if done wrong, intruders can enter in your home. Beside stealing items, if the intruder gets hurt, you are legally responsible for their injuries. A correct board up should include using 3/8″ plywood with 2x4s bolted from inside the dwelling over windows. The front door, if needed, should have a secure lock that you and your restoration contractor has the key.

Call PCIG Restoration to assist you in securing your property after a fire.